The way businesses talk to people online today is broken. Intercom is fixing it.
Intercom is the first to bring sales, marketing & customer service products to one messaging platform, helping businesses avoid the stiff, spammy status quo and have real conversations with the people that matter. Designed to feel like the messaging apps you use every day, Intercom is the only business messenger to let you talk to consumers just about anywhere: inside your app, on your website, across social media and via email.
Intercom invented in-app messaging in 2011, and today more than 13,000 businesses use Intercom to reach a billion people around the world. Intercom has 300 employees split between its San Francisco headquarters and its Dublin R&D office, and has raised $116M in venture funding.
Location: Dublin, Ireland
What's the opportunity?
Intercom is growing fast. We’ve created an environment where product teams, with big ambitions, can ship high quality product to our customers every week. Across a team of more than 60 engineers, we ship changes to production around 100 times each weekday. Our mission is to make web and mobile business personal. Come help us build a world changing product, a long lasting company and the most effective R&D team possible.
We’re particularly focused on building an organisation where people thrive, grow in their careers, and enjoy having high impact through their work. We’re looking for experienced engineering managers to help us grow our capabilities and capacity.
The Intercom platform comprises of several different and connected products. Each product is designed and developed — through invention and iteration — by a single team. As an engineering manager you’ll partner with a product manager to define a product vision, strategy and roadmap.
You’ll be expected to own your space: work with all disciplines on your team to build, launch and iterate. Talk directly with your customers, take part in usability studies, work with data analysts and researchers to ask the right questions and make good use of the answers.
This is an incredibly rare opportunity to join a company that’s still small but on its way to something much bigger, with a meaningful transformative mission. You’ll work directly with a product, design, and engineering team who’ve worked in places such as Amazon, Facebook, Google, Apple and Zendesk. And best of all, be early enough to hold a leadership position where you have a high impact role in our success over the coming years.
This role is based in our city centre office on St. Stephen’s Green, in Dublin, Ireland. Our entire R&D team is based here. You'll report directly to one of our directors of engineering.
What will I be doing?
What skills do I need?
Management experience is a requirement. New managers are grown through our engineering team, so external hires must have hands-on experience of people management.
If you want to take your career in a management direction but haven’t had the opportunity yet, we’d strongly encourage you to apply for our product engineering role. Career progression is important to us and if management is the path you’d like to take we can help you get there.
You also need to have deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working). Our ideal is for every team to be comfortable working across the full stack, delivering new features and capabilities from start to finish.
You will need to be hands-on technically, comfortable reviewing and writing code. We don’t need you to be the strongest or most productive engineer on the team but your on-boarding will involve at least a month working as an engineer on one of our products. We believe this is the best way to get context and build trust before directly managing.
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
Location: Dublin, Ireland
What's the opportunity?
Our security team is responsible for making sure all our products are designed and implemented to the highest security standards. Keeping our customers' data secure is the most important thing that Intercom does. As both our product offering and our customer base continues to grow (we now have over 13k paying customers and counting!), we need to scale up our security and we’re looking for an experienced engineer to join our team.
This is a special role in that you would be working on all aspects of security (app, infrastructure, penetration testing, audit & compliance, development, etc.) rather than specialising in just one aspect, as is the case with larger teams in larger companies. Also unlike most companies, we design and build our product entirely in Dublin, so you will be uniquely positioned to own and drive security policies and technologies across all parts of Intercom. Find out more about our engineering culture here.
What will I be doing?
You will get to work directly with our product and infrastructure engineering teams, you will also build and own tools, services and infrastructure used across the company.
You will:
Example projects might include:
What skills do I need?
You need to be an experienced security engineer, preferably a generalist or a specialist with an interest in all aspects of security. You should prefer automating work over manual processes - we love automation and would love you to build your own tools for automating processes.
You also need:
Bonus skills & attributes:
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
Location: Dublin, Ireland
What's the opportunity?
Intercom is growing rapidly. Our revenue has increased 4-fold in 2015 and our Dublin R&D team has more than tripled in size in the past year. We’re looking for talented engineers to join us and influence our product roadmap and direction.
This is more than a technical role, you’ll be a creative product and technical contributor. You’ll use your experience to inform our engineering process and decisions when building new features and ensuring scalability and availability of the entire platform.
You’ll be part of one of our product teams which are multidisciplinary with design, frontend and backend engineering combined. While specialisation is important, we discourage pigeonholing. Our most effective people work across design and implementation, making the right technology decisions to build the best product.
One of our senior engineers, joining from a major PaaS provider, described his experience as “Before, I saw customers through a very large telescope. Now I’m right beside them.” We love the satisfaction of hearing how happy our customers are with what we build for them.
What will I be doing?
As an engineer you will:
What skills do I need?
It’d be great if you had deep knowledge of one of these areas too:
What happens when I apply?
First, you need to apply for us to review your CV :) As the next step, we will send you our take home test to work on in your own time. You can find more details on the questions and how we evaluate answers here.
The following step will be a phone interview with one of our engineers which will focus on technical and culture contribution questions (this step is sometimes broken down into 2 interviews).
The final step is an onsite interview in our Dublin office (we can help with travel arrangements, visas etc.).
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)